Team
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Chris Roggenstein:: President and CEO Area of Expertise: I can work magic on a ten key calculator but I pride myself on hiring more talented and smart people. Role at Forward Advantage: Listening to our customers and aligning our vision to the needs of our customers. In my free time, I: Spend time with family; play a little golf; sharing an occasional cigar with a good friend; talk about working out... My favorite thing in life is: Friday night dates with my wife; playing with my sons; drinking from a straw... My least favorite thing in life is: Not meeting a customer's expectation; Middle seats on an airplane; having the Red Sox start a series the day after you leave Boston. |
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Leland K. Howard:: Vice President, Client Services How long have you been at Forward Advantage?: Since May 2002. Area of Expertise: Planning, Communication, and Technical Configuration of Systems. Role at Forward Advantage: Responsible for coordination and delivery of implementation and support services. In my free time, I: Hang out with my wife and kids. My favorite thing in life is: Vacation in Maui. My least favorite thing in life is: Cleaning. |
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Randy S. Hunsaker:: CTO & Vice President, Research and Development How long have you been at Forward Advantage?: Since January 1994, but don't let that fool you. I'm only 21 years old. Area of Expertise: About 6 feet around me in all directions. Role at Forward Advantage: Making what the CEO says a reality. In my free time, I: Try to relive the '80s. My favorite thing in life is: Spending time with my family. My least favorite thing in life is: Taxes. |
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Mike Knebel:: Vice President, Sales How long have you been at Forward Advantage?: Since October 2, 2000, to be precise. Area of Expertise: Sales. Role at Forward Advantage: Vice President, Sales. In my free time, I: uh. I don't have any free time. My favorite thing in life is: the sound of my kids' laughs. My least favorite thing in life is: disappointment. |
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Charles Williams:: Vice President, Data Migration and Management How long have you been at Forward Advantage?: Since Feb 2010. Area of Expertise: Putting pieces together to solve a problem. Role at Forward Advantage: Management of Data Migration Team. In my free time, I: Spend time with family; Swim, Bike, Run, Eat and Sleep. My favorite thing in life is: My family and my bike (when it's not broken). My least favorite thing in life is: Failing to meet customer expectations. |
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Brian Boudreau:: Director, Administrative Services How long have you been at Forward Advantage?: 5 years. Area of Expertise: Accounting and Finance but I like to ride my bike. Role at Forward Advantage: take care of everyone's administration needs. In my free time, I: ride my bike. My favorite thing in life is: spending time with my family...and riding my bike. My least favorite thing in life is: getting haircuts |
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Michael Henricksen:: Director, Product Management & Marketing How long have you been at Forward Advantage?: October 2011. Area of Expertise: Product Management and Marketing have been my focus for a large part of my career, but I'm always looking for ways to enhance my experience to better serve our customers. Role at Forward Advantage: I have the privilege of leading the Product Management and Marketing functions at Forward Advantage. In my free time, I: enjoy spending quality time with my wife and two sons. This usually involves throwing a ball (just about any will do), watching a movie, building something with Legos, or playing the latest "kid friendly" app on my iPhone. My favorite thing in life is: my family. Second to that, working hard to add value to the company and ultimately for the customers we serve. My least favorite thing in life is: PF Chang's - ask me and I'll tell you. |
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Jason Lewis:: Director, Development How long have you been at Forward Advantage?: About 13 years. Or 15. Depending on how you count. Area of Expertise: Programming, research and development. Role at Forward Advantage: To make the technology do what we want it to do. In my free time, I: watch movies, drink beer, go cycling, travel. My favorite thing in life is: my wife. My least favorite thing in life is: the little things that don't go as you expect them to. |
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Ruth Peck:: Director, Sales How long have you been at Forward Advantage?: Since July, 2000. Area of Expertise: Not yet defined. Role at Forward Advantage: um... In my free time, I: do things that generally get me in trouble. My favorite thing in life is: doing things that generally get me in trouble. My least favorite thing in life is: getting caught. |
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Todd Ledyard:: Director of Sales How long have you been at Forward Advantage?: Cinco de Mayo 2008. Area of Expertise: Still working on that. I like to do a little of everything and hopefully one day I will be an expert in something. Role at Forward Advantage: Helping solve customer problems by matching needs with solutions. In my free time, I: We have a toddler and an infant so have basically given up on free-time for the next 18 years. Do still love to travel, eat-out, and hit the gym. My favorite thing in life is: Date-night with my wife. Watching my two munchkins grow-up. My least favorite thing in life is: Monotonous tasks and anything to do with dieting. |
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Mike Murphy:: Director, Health Information Exchange How long have you been at Forward Advantage?: Since the summer of 2011. Area of Expertise: Health IT, Health Information Exchange, Telecommunications. Role at Forward Advantage: Director of HIE. In my free time, I: enjoy reading books and spending time with family and friends. My favorite thing in life is: relaxing on the beach, soaking up the sun. My least favorite thing in life is: artificial limits and restrictions. |
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Heather Hedlund:: Director, Implementation How long have you been at Forward Advantage?: Januray 2012. Area of Expertise: Health Information Management - credentialed as a Registered Health Information Administrator (RHIA), and Certified in Health Care Privacy and Security (CHPS). And, many years of MEDITECH experience. Role at Forward Advantage: Director of Implementation in the Migration and Integration Services (MIS) Division. In my free time, I: When I get some, I'll get back to you! My favorite thing in life is: the ocean - in, on, or near it. My least favorite thing in life is: cold, dark weather (aka Winter!). |
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Dave Akina:: Account Representative How long have you been at Forward Advantage?: November 2007. Area of Expertise: Data Express, Communication Director, Fantasy Football. Role at Forward Advantage: Data Express Sales (east of the mighty Mississippi). In my free time, I: love my bride of seven years and our daughters Lizzy (3 yrs) and Kate (1 yr). My favorite thing in life is: my family...and bbq. My least favorite thing in life is: HUMIDITY. |
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Michael Arnett:: Software Developer How long have you been at Forward Advantage?: April, 2001. Area of Expertise: Either troubleshooting crazy bugs in our code or developing server based software. Role at Forward Advantage: The "Terminator" of software bugs or the "Invisible Man" from working as a remote developer. In my free time, I: Play the ukulele, watch movies, and study the Bible for teaching and spiritual growth. My favorite thing in life is: activities with the family like snorkeling, sailing, and dining out. My least favorite thing in life is: eating spinach from a can with chopsticks in the cold rain without a raincoat. |
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Christopher Bates:: Client Services Specialist How long have you been at Forward Advantage?: 2 years. Area of Expertise: Google & Android. Role at Forward Advantage: Keeping 'something' in the fish bowl & target practice. In my free time, I: ride my bike & keep up on technology trends. My favorite thing in life is: camping with friends & family. My least favorite thing in life is: breaking my Droid! |
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Alex Benedict:: Client Services Specialist How long have you been at Forward Advantage?: Since March 2010. Area of Expertise: Keeping my car running. Role at Forward Advantage: Parking Lot Monitor and Break Dance Instructor. In my free time, I: Work on cars & computers. My favorite thing in life is: Helping people. My least favorite thing in life is: Being called "Alice" instead of Alex. |
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Chris Bermudez:: Systems Engineer How long have you been at Forward Advantage?: Since March 2010. Area of Expertise: Extreme Google skills, AD, and WebMD. Role at Forward Advantage: whatever the bosses need me to do. In my free time, I: teach, ride my bike, and try to stay healthy. My favorite thing in life is: sleep, food, baseball, long walks on the beach and lasagna dinners. My least favorite thing in life is: paying bills and being sick! |
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Venu Bhagavathula:: Sr. Integration Engineer How long have you been at Forward Advantage?: 2011. Area of Expertise: Interfaces Integration Implementation and Troubleshooting. Role at Forward Advantage: Migration and Integration Services. In my free time, I: Start the Next. My favorite thing in life is: Not sure. My least favorite thing in life is: None. |
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Scott Bonilla:: Client Services Specialist How long have you been at Forward Advantage?: 2 years. Area of Expertise: Eating & helping people. Role at Forward Advantage: Helping people. In my free time, I: enjoy being with family, travel, camping & doing projects. My favorite thing in life is: watching my girls grow up & technology. My least favorite thing in life is: bills! |
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Karen Boyer:: Receptionist How long have you been at Forward Advantage?: Started my 11th year in Febuary. Area of Expertise: General. Role at Forward Advantage: Too many to list but the main thing is to be sure that all calls are answered live. In my free time, I: Read and play. My favorite thing in life is: My family. My least favorite thing in life is: Don’t dislike anything about life. |
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John Cantu:: Systems Engineer How long have you been at Forward Advantage?: Since 9/2006. Area of Expertise: Network Administration, Identity Management, MCSE--Microsoft Certified Systems Engineer. Role at Forward Advantage: Technical/Engineering Services. In my free time, I: Spend time with my family. My favorite thing in life is: Ice Cold Becks! My least favorite thing in life is: Elevator music. |
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Ray Dominquez:: Developer How long have you been at Forward Advantage?: Since Aug 2009. Area of Expertise: Problem solving, coding, debugging, general mayhem, code wrangler. Role at Forward Advantage: Assist the development team in any way I can. In my free time, I: Marvel at the vast amount I free time I used to have. My favorite thing in life is: A quiet dinner with my wife, or play-time with Gabe and Aaron. My least favorite thing in life is: Unwillingness to change even in the face of evidence to the contrary. |
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Jeff Erbe:: Client Services Specialist How long have you been at Forward Advantage?: 6 years. Area of Expertise: I wouldn't say I was an "expert" at anything but rather a person who can do a lot well such as working on computers, configuring software, fixing all kinds of things around the house and working on cars. Yet there is a lot left to learn. Role at Forward Advantage: Listening. As a Client Services Specialist, listening is the most important asset a person can possess. In my free time, I: watch my teenage daughter play travel softball. Literally - it's all I do. Well other things are Banker, Chauffer, Travel Agent, mostly Banker. My favorite thing in life is: My family and enjoying life. As we all know, 100 years goes by in a blink of an eye. My least favorite thing in life is: Obnoxious people, crowds and shopping. |
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Teresina Fagan:: Software Test Engineer How long have you been at Forward Advantage?: June 2011. Area of Expertise: Finding problems and inconsistencies in software. Role at Forward Advantage: Testing our software. Helping to ensure our products meet customer expectations. In my free time, I: spend time with my husband and 2 boys. My favorite thing in life is: seeing my kids smile, spending quality time with my husband. My least favorite thing in life is: whining! |
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Kevin Frazier:: Manager, Client Services How long have you been at Forward Advantage?: 10 years. Area of Expertise: tacos. Role at Forward Advantage: cat juggler; resident heckler. In my free time, I: spend time with my family, eat tacos and watch SportsCenter. My favorite thing in life is: Kailua Beach with my wife and two boys. My least favorite thing in life is: Men in Speedos. Really. Is the government looking into this? |
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Mark Hawkes:: Software Developer How long have you been at Forward Advantage?: Since May 2010. Area of Expertise: Software, beer, pop-culture. Role at Forward Advantage: Fixin' & Buildin'. In my free time, I: Try to find two actors or celebrities who are the same person, like Nick Nolte & Gary Busey. My favorite thing in life is: Listening to music loud in cars. My least favorite thing in life is: Sitcom laugh tracks. |
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Kyle Hill:: Client Services Specialist How long have you been at Forward Advantage?: 4 years. Area of Expertise: Network Administration. Role at Forward Advantage: Technical Support. In my free time, I: I enjoy spending time with friends and family. My favorite thing in life is: Planning and enjoying a variety of indoor and outdoor activites that are fun. My least favorite thing in life is: Waking up early. |
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Lorna Hill:: Administrative Assistant How long have you been at Forward Advantage?: Since 2008. Area of Expertise: Being detailed and organized. Role at Forward Advantage: I provide administrative support to Managers and reception, as well as the marketing and accounting departments. In my free time, I: Love to spend time with my family. My favorite thing in life is: My family and having fun. My least favorite thing in life is: Bad drivers! |
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Candace Hubble:: Senior Customer Service Representative How long have you been at Forward Advantage?: Since January 2006. Area of Expertise: Communication Director. Role at Forward Advantage: My role is to take care of our customers by making sure what they have is working well for their growing needs, to gather their vision for the future of our software, and to direct them, as we have gone way beyond the scope of "faxing solution." In my free time, I: Cook, clean, do laundry, tutor, budget, organize, chauffuer, referee, find losts shoes, teach, counsel, guide, nag, cajole, and worry. I mend broken egos, hearts, and bodies. I watch cartoons, play games, and read. My favorite thing in life is: The sound of the ocean. My least favorite thing in life is: Autism. |
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Steven Jaquez:: Client Services Specialist How long have you been at Forward Advantage?: 1 year (March,2010), 1 month, 9 Days, 7 hours 20 minutes...21 minutes................22 minutes........ Area of Expertise: Speaking fluent Mandarin (Surprisingly, no one in China understands my Mandarin), Computers and Smartphones. Role at Forward Advantage: Customer support, answer support phone, answer support e-mail, write up client documentation, throw Nerf darts, and other duties as assigned. In my free time, I: Finger paint. My favorite thing in life is: Watching Giants baseball at PacBell/AT&T/<Insert corporate name here> Park. My least favorite thing in life is: Updating my user profile. |
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Todd Johnson:: Project Manager, im-one How long have you been at Forward Advantage?: 7 years. Area of Expertise: Network Engineer, Cryptography Role at Forward Advantage: Daily operations of the im-one team. Customer support. In my free time, I: I enjoy travel, cooking, working on the farm. My favorite thing in life is: Free time, warm weather, food. My least favorite thing in life is: Taxes, making airline reservations over the phone, airline delays. |
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Will Kissee:: Client Services Specialist How long have you been at Forward Advantage?: Since June of 2005. Area of Expertise: Data Express. Role at Forward Advantage: Implementation and support of Data Express. In my free time, I: first and foremost strive to be the best daddy I can be for my children, surf, am a wine snob in the making, go to the beach with my kids and puppy and hang out with my incredible friends. My favorite thing in life is: my two little angels, my amazing son and daughter-in-love. My least favorite thing in life is: people who refuse to see the wonder and beauty of the world, their life, and the people around them. |
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Diana Lee:: Client Services Specialist How long have you been at Forward Advantage?: 4 years. Area of Expertise: Client Services. Role at Forward Advantage: Client Services Specialist. In my free time, I: lose myself in music and video games. My favorite thing in life is: hearing the laughter of my nieces and nephews. My least favorite thing in life is: not having enough time for play... |
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Teng Lee:: Manager, Technical Services How long have you been at Forward Advantage?: 14 years. Area of Expertise: I don't have one. Role at Forward Advantage: software, hardware, technical support. In my free time, I: play on the computer. My favorite thing in life is: My daughter. My least favorite thing in life is: this line of questioning. |
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Debra Martinez:: Client Services Coordinator How long have you been at Forward Advantage?: Since April 2002. Area of Expertise: Spoiling grandkids and scheduling implementations. Role at Forward Advantage: Juggling implementations schedules & keeping everyone in line :). In my free time, I: Play with my grandkids, gardening, spending time with my hubby & friends. My favorite thing in life is: My grandkids laughter, hugs & kisses. My least favorite thing in life is: Crabby neighbors, snails eating my new planted flowers, & cleaning up dog poop. |
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Raul Martinez:: Client Services Specialist How long have you been at Forward Advantage?: 2 years. Area of Expertise: Steaks. Role at Forward Advantage: Making people happy. In my free time, I: play with my kids and video games. Not necessarily in that order...never mind. My favorite thing in life is: my family. My least favorite thing in life is: getting up early. |
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Lisa Marvel:: Marketing Writer How long have you been at Forward Advantage?: Since January, 2011. Area of Expertise: Writing and editing marketing collateral for the MEDITECH market. Role at Forward Advantage: Marketing. In my free time, I: Love to go to the beach. Whether it's playing fetch with my dog or sitting out with a good book... I'm there! My favorite thing in life is: Dunkin Donuts mocha iced coffee. My least favorite thing in life is: Cleaning! |
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Jason Mullavey:: Systems Engineer How long have you been at Forward Advantage?: 3 months. Area of Expertise: System Administration, Scripting Role at Forward Advantage: Listening to Old Man Cantu. In my free time, I: Spend time with the kids. My favorite thing in life is: Beer. My least favorite thing in life is: Building my kids toys lol. |
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Erin Murray:: Marketing Manager How long have you been at Forward Advantage?: Since May 2011. Area of Expertise: Marcom and events. Role at Forward Advantage: manage the Marketing department and coordinate events In my free time, I: love to hang out with my family and friends, cook and travel anywhere I can. My favorite thing in life is: my sweet baby daughter, my loyal dog - Darby, girlfriend getaways and Thursday night dates with my Dad (Thursday nights, since 1999)! My least favorite thing in life is: time goes by way too fast. |
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Jason Oxford:: Manager, Quality Assurance How long have you been at Forward Advantage?: Long enough to finally qualify for the senior discount in the cafeteria… huh?...what do you mean we don’t have a cafeteria? Area of Expertise: Would you like that alphabetical or by letter? Role at Forward Advantage: Try to find issues with our software (the toughest jobs around, the programmers are too good). In my free time, I: Do stand-up comedy on international flights to Brussels. My favorite thing in life is: Watching my kids grow up into awesome young adults. My least favorite thing in life is: Seeing my kids grow up. |
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Justin Pierce:: Marketing Associate How long have you been at Forward Advantage?: Since November 2010. Area of Expertise: Creating digital juice. Adobe and Apple design applications. Organizing my Outlook Sent Mail folder into other folders. Angry Birds and appearing offline on IM. Unofficial company potluck dessert judge. Role at Forward Advantage: e-Media, website curator and standardizing PDFs. In my free time, I: watch things... my kids laugh and grow-up, wife sing, SF Giants, gardener mowing the lawn, and P90x commercials (in that order). My favorite thing in life is: date night, seeing how smart my kids are, enjoying my backyard, and getting a deal. My least favorite thing in life is: forgetting to get gas and paying for the forgotten gas. |
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John Quinto:: Systems Engineer How long have you been at Forward Advantage?: 05/2005 Paroled in 06/08; Re-admitted 04/2010 Area of Expertise: A little bit of everything, I can add more, but DOS 3.x and Lotus 123 X-Language cannot be purged from my memory. Role at Forward Advantage: Identify Management OneSign, and anything else that is assigned. In my free time, I: Free time? What a concept! My favorite thing in life is: Finding the solution. My least favorite thing in life is: Endless loops. |
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Nikhil Shinde:: Lead Application Developer How long have you been at Forward Advantage?: Since May 2010. Area of Expertise: Developing windows and web based application using .NET, C++, Java, and SQL databases. Role at Forward Advantage: Lead Application Developer. In my free time, I: Like to do photography, visit new places, hiking, play tennis. My favorite thing in life is: Learn new technologies, tricks and hacks. Play with Photoshop. My least favorite thing in life is: Sitting on an airplane for more than 10 hrs, Humidity. |
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Michelle Silvius:: Client Services Specialist How long have you been at Forward Advantage?: 7 years. Area of Expertise: Communication Director and Data Express. Role at Forward Advantage: Project Management for Data Express implementations and support. In my free time, I: spend time with family and friends, enjoy good food, wine, music, travel. My favorite thing in life is: my husband, family, and friends. My least favorite thing in life is: how fast it goes by. |
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Jon Sindell:: Systems Engineer How long have you been at Forward Advantage?: Since Sep. 2010. Area of Expertise: Imprivata OneSign. Role at Forward Advantage: Use to be entertainment for Old Man Cantu, but the torch has been passed... In my free time, I: ride my bike, play with my boys, and make short videos. My favorite thing in life is: my family. My least favorite thing in life is: willful Ignorance. |
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Jake Smith:: Network Administrator How long have you been at Forward Advantage?: 1 Year. Area of Expertise: Networks, Storage, Servers, Windows, Cabling, and other general technology stuff. Role at Forward Advantage: To make sure everything with a power cord runs smoothly enabling the employees of Forward Advantage to effectively use the technology to support clients. In my free time, I: work, eat, sleep and take pictures. Periodically I take a vacation. My favorite thing in life is: spend time in nature with my family and friends. My least favorite thing in life is: doing stupid things. |
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James Solano:: Client Services Specialist How long have you been at Forward Advantage?: A little over 2 years. Area of Expertise: Jack of all trades. Master of none. Role at Forward Advantage: making customers happy. In my free time, I: babysit. work on OTHER people's computers and sleep. My favorite thing in life is: Seeing my daughter. My least favorite thing in life is: not seeing my daughter. |
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Mellissa Taylor:: Customer Service Representative How long have you been at Forward Advantage?: 4 years. Area of Expertise: Keeping the customers happy. Role at Forward Advantage: Customer Service Rep. In my free time, I: Love to ride my scooter. My favorite thing in life is: My beautiful daughter. My least favorite thing in life is: Rude people! |
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Erin Valutkevich:: Application and Implementation Specialist How long have you been at Forward Advantage?: Since January 2011. Area of Expertise: Mostly my knowledge is the MEDITECH applications. Role at Forward Advantage: My role is many but at this time is predominently a Project Manager for MEDITECH Archiving and Scanning as well as MEDITECH Reports to the ELR. In my free time, I: Spend time with my husband, son and daughter! My favorite thing in life is: Besides being with my family, my favorite thing in life is to be near the ocean!! My least favorite thing in life is: Without a doubt cleaning the house and laundry! |
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Andrew Walk:: Senior Client Services Specialist How long have you been at Forward Advantage?: Thru 2 office moves or 6273589 seconds and counting. Area of Expertise: um...did I mention I've been here a long time? Role at Forward Advantage: Other duties as assigned...and herding cats! In my free time, I: Enjoy music, travel, and spending time with my wife. My favorite thing in life is: Food, music, being right, travel, Volume!, bass, Ireland, London...uhh that is more that one thing, isn't it! My least favorite thing in life is: Any Summer in Fresno! |
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Michael Wanke:: Software Developer How long have you been at Forward Advantage?: Since July 2008. Area of Expertise: Changes over the years but I still really enjoy SQL. Role at Forward Advantage: Focus primarily on Data Express (HL7), SQL development, support escalation issues, and whatever I can do to further our product and customer satisfaction. In my free time, I: Spend time with my wife and friends. My favorite thing in life is: Spending time with my wife, family, and friends. I also enjoy the outdoors, playing/listening to music, working on new products or business ideas, waking up in the middle of the night with an idea/problem/solution, and the list goes on. My least favorite thing in life is: Creating complex and beautiful bugs... |
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Brittani White:: Account Representative How long have you been at Forward Advantage?: January 2011. Area of Expertise: Data Express. Role at Forward Advantage: Sales Representative. In my free time, I: like to do something active, possibly out of town. My favorite thing in life is: to meet new people in new places. My least favorite thing in life is: an overcast day. |
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Fue Xiong:: Marketing Associate How long have you been at Forward Advantage?: Since April 2010. Area of Expertise: Drawing, coloring, and digital creations. Role at Forward Advantage: Marketing. I handle the email campaigns, graphics, e-media, and company standards. In my free time, I: spend time with my beautiful wife, attempt to travel, watch sports, try to golf and hang out with friends and family. My favorite thing in life is: enjoying the wonders (ie. food, entertainment) of life... My least favorite thing in life is: working when I shouldn’t and shopping with the wife. |
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