Does Cloud-Based Faxing Make Sense for Your Organization?

If your organization wants to lessen dependence on physical telephone lines or FoIP, you now have the flexibility to use cloud-based faxing or a hybrid of cloud-based and traditional faxing with your existing Communication Director system. Cloud-based faxing is more reliable and flexible to meet peaks in faxing volumes and removes the need to purchase additional fax channels.

Cloud-based faxing is a logical step for organizations seeking paperless workflows for both outbound and inbound transmissions. Moving to cloud-based faxing for both outbound and inbound creates a truly virtual workflow and eliminates telephony costs. Paperless faxing for inbound transmissions provides extra security against unauthorized PHI disclosure, as documents are never left out in the open. Additionally, organizations benefit from cost savings by eliminating paper, toner, and costly fax resubmissions.

FoIP incompatibility in healthcare can have far-reaching implications. Consistent delivery failures to certain numbers wastes valuable troubleshooting time, leads to costly resubmissions and frustrates providers who may become less inclined to do business. The reliability of cloud-based faxing helps eliminate this risk. Built on a platform with load balancing, our cloud-based fax service has a high deliverability rate and ensures faxes will be delivered in the event of a potential carrier or infrastructure issue – increasing provider satisfaction and referral rates. Cloud-based faxing can be used as your only faxing solution or in combination with FoIP to help eliminate delivery failures and tedious troubleshooting for specific fax numbers. We recently interviewed an early adopter of our CloudFax Connector who shared the following:

“I would check the fax queue, see which faxes were going out, track the number and either retry or resend manually. I estimate that a third of my day was wasted on this. I log in maybe once a week now that we have the CloudFax Connector, and there have been no issues.” - Gary LaFetra, Network Systems Engineer at Deborah Heart and Lung Center

Cloud-based faxing does not have the same restrictions as traditional faxing and can accommodate sending a high volume of faxes, and can manage sending large faxes without queueing or waiting for previous transactions to finish. Cloud-based faxing scales limitlessly and does not have the same fax channel capacity limitations of traditional faxing. These features can be of particular benefit should you seek to consolidate fax systems among ambulatory offices or clinics, because cloud faxing eliminates the need to estimate the number of fax channels required to handle their volume. You can avoid either under-estimating with risk of delay with busy fax lines and, conversely you can avoid overestimating and spending needlessly on underutilized fax channels.

Adding cloud-based faxing to your existing Communication Director system is seamless for end-users. Their workflows will be unchanged, making it an easy transition to cloud faxing. Plus, you can still use (or add-on) any of the other delivery methods such as email, printer and file drop.

Healthcare organizations cannot afford unhappy providers. Cloud-based faxing enables organizations to improve provider satisfaction by reducing the unnecessary costs associated with multiple delivery attempts. This is achieved through high deliverability rates and a resume feature that begins a retry with the first page that failed.

If your organization wants to reduce usage of physical telephone lines or FoIP, you may benefit from cloud-based faxing or a hybrid of cloud-based and traditional faxing. Cloud-based faxing is more reliable and flexible to meet peaks in faxing volumes and eliminates the need to purchase additional fax channels.

The faxing solution Communication Director by Forward Advantage is one of the only faxing solutions on the market that gives you the option to use a mix of both cloud-based and traditional faxing. If you have problematic numbers or specific departments that would benefit from cloud, you can move just loves numbers or users. Choose whichever mix of telephony works for you.

Cloud-based faxing is not limited by the number of physical fax machines or fax channels available to receive your inbound faxes. Patients, clinics, insurance providers and referring physicians won’t have to worry about getting a busy signal when faxing you important information. Even if you don’t struggle with busy signals, your organization may benefit from the increased efficiencies of routing inbound faxes through highly reliable cloud faxing process and into either a folder or email inbox. This allows you to remove physical fax machines from your inbound workflows, reducing printing and paper waste.

Communication Director uses a data center capacity and load balancing model for cloud faxing that can meet your peak inbound fax volumes. With 2 data centers, each operates at 120% capacity, actively load balancing and distributing traffic between data centers distributing traffic.

Consistent delivery failures to certain numbers waste valuable troubleshooting time, lead to costly resubmissions and frustrate providers who may be less inclined to refer business. The reliability of cloud-based faxing can address these challenges.

Built on a load balanced platform, the Communication Director cloud-based fax service has a high success rate and ensures faxes will be delivered even in the event of a potential carrier or infrastructure issue – increasing provider satisfaction and referral rates. This model provides flexibility and choice. Cloud-based faxing can be used as the sole delivery method or in combination with FoIP to eliminate delivery failures for specific fax numbers.

Cloud-based faxing does not have the same fax channel restrictions as traditional faxing and scales limitlessly due to the data center capacity and load balancing model. Communication Director can accommodate departments or users sending large faxes or a high volume of faxes without queueing or waiting for previous transactions to finish.

Communication Director offers the added benefit of allowing customers to determine which specific fax numbers will utilize cloud-based faxing.