Looking Forward to Communication Director 4: The Valley Hospital Grows with Forward Advantage
The Valley Hospital
The Valley Hospital is also a long-time Forward Advantage customer and was an early adopter of Communication Director for automated report distribution. A positive experience with the solution has the hospital looking forward to the Communication Director 4 browser-based upgrade. “We’ve been really happy with our existing system, so we are expecting good things with the new version,” says Michael Laidlaw, an Information Systems Coordinator at Valley.
Report Delivery for a Variety of Needs
Valley has Communication Director configured for both inbound and outbound faxing, and it is used by different departments in varying ways. The hospital also uses DesktopFax, which relies on Windows® printing, and automated SmartRoute technology. With DesktopFax, users select the print command on their computer and choose a recipient from a preconfigured list. Reports are then sent to a network printer and can be delivered via fax, e-mail, printer, smartphone, or file transfer. Alternatively, SmartRoute technology automates the process by using rules to determine a report’s recipient and delivery preference.
SmartRoutes and the System Activity Monitor
The System Activity Monitor tracks whether or not a report was successfully delivered or received, which provides an additional level of accountability. It gives a timeline of the delivery attempts and stores the reports so that they can be accessed or resent at a later time. “This feature provides help when troubleshooting a missing report,” continues Laidlaw.
Customizable for Long-Term Success
“The Valley Hospital has done a great job making the system work for their unique needs, and I think they’ll be even happier with the flexibility provided by the new browser-based version,” says Kevin Frazier, Manager of Client Services for Forward Advantage. “We look forward to continuing to work with them in the future as we support Communication Director and their single sign-on solution.”
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Communication Director 4
Communication Director 4 platform combines the reliability and functionality you love with increased usability.