Customer Insights

EPCS Helps Community Medical Centers Put Patient Safety and Convenience First
Imprivata Confirm ID Implemented by Forward Advantage

Community Medical Centers
- Fresno, CA
- Non-profit, private healthcare network
- Epic EHR

Challenges
- Split workflow for non-controlled and controlled substances
- Frustrated providers
- Prescriptions often not ready at discharge

Results
- One-stop shop approach for patients
- Reduction in lost and diverted scripts
- Saving time, phone calls, and patient aggravation
Community Medical Centers (CMC) is the largest healthcare service provider in Central California and is known for using innovative technologies to provide exceptional care. CMC uses several Forward Advantage solutions in conjunction with its Epic EMR, including: Communication Director, Imprivata OneSign, and Data Express. These solutions complement each other as part of an overall initiative to improve security, clinical workflow, and patient care. Most recently, CMC deployed Imprivata Confirm ID™ for EPCS to extend this initiative to the electronic prescribing of controlled substances (EPCS).
Sold and implemented by Forward Advantage, Imprivata Confirm ID for EPCS was deployed corporate-wide at CMC. This includes four hospitals, several long-term care facilities, an outpatient facility, and affiliated private and educational medical facilities. Nearly 500 CMC physicians use Imprivata Confirm ID for EPCS, which translates to more than 8,000 electronic signing events per month. The solution complements the use of CPOE by streamlining the electronic ordering and at the same time significantly enhanced convenience and safety for CMC’s patients.
Sold and implemented by Forward Advantage, Imprivata Confirm ID for EPCS was deployed corporate-wide at CMC. This includes four hospitals, several long-term care facilities, an outpatient facility, and affiliated private and educational medical facilities. Nearly 500 CMC physicians use Imprivata Confirm ID for EPCS, which translates to more than 8,000 electronic signing events per month. The solution complements the use of CPOE by streamlining the electronic ordering and at the same time significantly enhanced convenience and safety for CMC’s patients.
CMC Insights

George Vasquez
CHIEF TECHNOLOGY OFFICER

Dr. Judi Binderman
VP & CHIEF MEDICAL INFORMATICS OFFICER
What was the motivation to implement Imprivata Confirm ID for EPCS?
Judi Binderman: We wanted to provide a one-stop approach for patients to get the medications they need. Our workflow was split, because non-controlled substances were
e-prescribed and controlled substances were paper-based. This resulted in controlled substances not being available upon discharge, loss of scripts, diversion, etc. Imprivata Confirm ID for EPCS allows physicians to do it all in one place and capture better documentation for closer scrutiny of opioids.
What do you feel is the value behind going with Forward Advantage as a reseller of third-party solutions from Imprivata?
George Vasquez: Forward Advantage’s expertise, local support, and our good-standing relationship.
How do physicians authenticate with Imprivata Confirm ID?
George Vasquez: We have fingerprint readers deployed at high-volume workstations for EPCS-only usage. Most physicians use soft token and passwords for dual authentication.
Have providers shared any feedback on the solution?
Judi Binderman: Providers anecdotally tell me it saves time, phone calls, and patient aggravation.
Do you have any advice or tips you would offer other hospitals considering this solution?
Judi Binderman: Be sure to offer multiple options for two-factor authentication. We used both fingerprint readers AND soft tokens, but did careful analysis of computers most frequently used for regular e-prescribing to direct placement of fingerprint readers.
George Vasquez: Ensuring physician engagement is key.
George Vasquez: Ensuring physician engagement is key.
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About Imprivata
About Forward Advantage
About Imprivata
Imprivata®, the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers authentication management, fast access to patient information, secure communications, and positive patient identification. Imprivata enables care providers to securely and efficiently access, communicate, and transact patient health information to address critical compliance and security challenges while improving productivity and the patient experience.
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About Forward Advantage
Learn how Forward Advantage helps hospitals and healthcare organizations provide better patient care with fast, secure access to information.
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