Customer

Insights

EPCS Helps Community Medical Centers Put Patient Safety and Convenience First

Imprivata Confirm ID Implemented by Forward Advantage

Community Medical Centers

  • Fresno, CA
  • Non-profit, private healthcare network
  • Epic EHR

Challenges

  • Split workflow for non-controlled and controlled substances
  • Frustrated providers
  • Prescriptions often not ready at discharge

Results

  • One-stop shop approach for patients
  • Reduction in lost and diverted scripts
  • Saving time, phone calls, and patient aggravation

Community Medical Centers (CMC) is the largest healthcare service provider in Central California and is known for using innovative technologies to provide exceptional care. CMC uses several Forward Advantage solutions in conjunction with its Epic EMR, including: Communication Director, Imprivata OneSign, and Data Express. These solutions complement each other as part of an overall initiative to improve security, clinical workflow, and patient care. Most recently, CMC deployed Imprivata Confirm ID for EPCS to extend this initiative to the electronic prescribing of controlled substances (EPCS).

Sold and implemented by Forward Advantage, Imprivata Confirm ID for EPCS was deployed corporate-wide at CMC. This includes four hospitals, several long-term care facilities, an outpatient facility, and affiliated private and educational medical facilities. Nearly 500 CMC physicians use Imprivata Confirm ID for EPCS, which translates to more than 8,000 electronic signing events per month. The solution complements the use of CPOE by streamlining the electronic ordering and at the same time significantly enhanced convenience and safety for CMC’s patients.

CMC Insights

George Vasquez

Chief Technology Officer

Dr. Judi Binderman

VP & Chief Medical Informatics Officer

JB: We wanted to provide a one-stop approach for patients to get the medications they need. Our workflow was split, because non-controlled substances were
e-prescribed and controlled substances were paper-based. This resulted in controlled substances not being available upon discharge, loss of scripts, diversion, etc. Imprivata Confirm ID for EPCS allows physicians to do it all in one place and capture better documentation for closer scrutiny of opioids.

GV: Forward Advantage’s expertise, local support, and our good-standing relationship.

GV: We have fingerprint readers deployed at high-volume workstations for EPCS-only usage. Most physicians use soft token and passwords for dual authentication.

JB: Providers anecdotally tell me it saves time, phone calls, and patient aggravation.

JB: Be sure to offer multiple options for two-factor authentication. We used both fingerprint readers AND soft tokens, but did careful analysis of computers most frequently used for regular e-prescribing to direct placement of fingerprint readers.

GV: Ensuring physician engagement is key.

Product Info

Interested in learning more about Imprivata Confirm ID?

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About Imprivata

Imprivata®, the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers authentication management, fast access to patient information, secure communications, and positive patient identification. Imprivata enables care providers to securely and efficiently access, communicate, and transact patient health information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit www.imprivata.com.
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Forward Advantage has partnered with Imprivata®, the leading single sign-on and advanced authentication platform, to help state and local governments successfully deploy Imprivata OneSign.

  • Supports ALL CJIS-approved authentication methods, including: biometrics, proximity cards, smart cards, and OTP tokens
  • Meets FIPS 140-2 data protection requirements and provides reporting on workstation and application access for audits
  • Secures access to NetMotion® using CJIS-approved authentication methods
  • Saves time and minimizes officer disruption by requiring two-factor authentication only
  • 24/7 Self-service password reset automates password management and reduces burden on IT

Take advantage with our expert-level technicians and preferred pricing!