Customer

Success Story

Shore Health & Chester River Migrate to MEDITECH’s Scanning and Archiving with Forward Advantage

Hospital

  • Two separate health systems
  • Part of the University of Maryland Medical System
  • Both use MEDITECH Client/Server

Challenges

  • Both health systems wanted to migrate to MEDITECH SCA
  • Large number of historical, scanned archives and limited resources
  • Required access to old SCA systems during the migration

Results

  • Forward Advantage successfully migrated both health systems
  • Required limited internal resources and minimal disruption
  • MEDITECH SCA meets paperless goals

Shore Health and Chester River are two health systems that make up the mid-shore region of the University of Maryland Medical System. Both organizations use MEDITECH’s Client/Server 5.6.5 platform for their clinical HCIS and recently added MEDITECH’s
Scanning and Archiving (SCA) application to take advantage of the built-in integration.

Prior to SCA, Shore Health was using Valco for document imaging, and Chester River was using Quantim by Quadramed. Shore Health was facing the possibility of having its current Valco version sunset, and management began investigating alternative solutions that could benefit both health systems. “Our Medical Records team decided to go with MEDITECH because of the functionality that was allowed and the ease of use,” says Jason Youngbar, Senior Integration Programmer at Shore Health. “In a lot of ways, it just made sense for us to stay with MEDITECH.” Although this move certainly made sense, both health systems faced the daunting task of having to convert millions of archived images from two disparate systems.

Selecting a Vendor with the Resources for an Efficient and Accurate Conversion

Shore Health and Chester River considered a number of factors when selecting a vendor for their scanned documents conversion, including: affordability, relationship with MEDITECH, and the number of resources available for the project. Forward Advantage met their needs in all categories.

Youngbar previously had positive experiences with Forward Advantage and its Vice President of Migration and Integration Services, Charles Williams. “We’ve had an outstanding relationship with Forward Advantage since implementing Communication Director in 2004, so they were already familiar with how we do things,” continues Youngbar. “We were nervous about trying to combine dissimilar scanning and archiving data; however, I’ve worked with Charles on various MEDITECH-related projects in the past and knew that he and his team could get it done.”

“We work closely with MEDITECH during a customer’s migration so that we can adapt to each of their conversion tasks and migrate documents as quickly as possible,” says Williams. “Our proprietary conversion tool gives us an advantage by simplifying the process for added efficiency and accuracy.”

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Minimal Impact on Internal Resources

Shore Health and Chester River had a combined total of approximately 50 million records that needed to be converted from their former imaging systems to MEDITECH’s SCA. Minimal resources were required by both facilities and included a few members from each Medical Records department, along with Youngbar and Allison Trumpy, Director of Information Technology at Chester River. Internal responsibilities included mapping the existing Valco and Quantim forms to the new forms in MEDITECH and performing the appropriate data validation. “We’ve been very impressed by the support we’ve received,” says Trumpy. “Forward Advantage’s services were so comprehensive that the burden of this project was taken off of us, and our regular workload remained relatively unaffected.”

“There are a limited number of vendors currently in this market, and the ones that I talked to were made up of only one or two people. They certainly didn’t have the strength in numbers that Forward Advantage has, and our concern was that they could drag the project out.”

- Jason Youngbar, Senior Integration Programmer, Shore Health System

Creating a Seamless Transition

Document imaging is relied on by nearly everyone at Shore Health and Chester River, with Medical Records and Patient Financial Services being the primary users. Given this need, it was important for both sites to maintain access to Valco and Quantim while undergoing the conversion to MEDITECH SCA. To manage this, all converted data and new images were accessible to staff via SCA, and data that had yet to be converted was maintained in the old systems. “We tried to do as much as possible to make the transition from one system to the other as seamless as possible,” says Youngbar. “Our doctors have taken to the new system really well and didn’t require a lot of additional training, which was really helpful in getting everyone on board.”

Meeting Goals

Both Shore Health and Chester River are excited about the transition to MEDITECH’s SCA because of its level of integration with the rest of the HCIS. “Forward Advantage is adding to this integration by converting our existing scanned documents and reports into a format that is accepted by MEDITECH,” says Trumpy. “We can archive this information in the same place that scanned images are stored, creating true electronic medical records.”

“We’re on our way to achieving our ultimate goal of being paperless,” concludes Youngbar. “Forward Advantage has been a great asset to us during this transition to SCA.”

About Shore Health System

Shore Health System was formed in 1996 through the affiliation of two community hospitals that have served their communities for over a century – The Memorial Hospital at Easton, located in Talbot County, and Dorchester General Hospital, located in the city of Cambridge in Dorchester County. Today, Shore Health System is a regional, not-for-profit network of inpatient and outpatient services with facilities in Talbot, Dorchester, Caroline and Queen Anne’s counties. On July 1, 2006, Shore Health System merged with the University of Maryland Medical System (UMMS) to enhance clinical programs and facilities, and to facilitate physician recruitment. www.shorehealth.org

About Chester River Health System

Chester River Health System, a member of the University of Maryland Medical System, is an integrated rural delivery system dedicated to providing excellent and caring health services and facilities to the people of the Upper Eastern Shore.www.chesterriverhealth.org

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