Customer Insights
Find-It Brings Optical Character Recognition to MEDITECH SCA
Kershaw Health Save Hours Per Week Per User
Kershaw Health
- Camden, CA
- Comprehensive healthcare system
- MEDITECH Client/Server
- 117 Beds
Challenges
- Difficulty locating MEDITECH Business Office scans
- Wasted Time
- Frustrated staff
Results
- Scanned Business Office documents are located quickly and easily
- Integration with MEDITECH adds ease of use
- Users save hours per week
Kershaw Health Insights
Julie McGinness
FINANCIAL SYSTEMS ANALYST
What challenges does Find-It address?
MEDITECH did not have a process for searching within batches. A user could spend days manually looking for a specific document within a scanned batch. Find-It offers the OCR search capabilities we needed.
How do your end users use the solution and what types of information do they search for?
We use Find-It with MEDITECH Business Office scanned batches. Approximately 25 users work within Find-It, and it’s very easy to use. Our users mostly search within batches based on batch dates and batch numbers. They look for payment information, insurance EOBs, and many other types of patient documentation necessary to assist with claims, refunds, etc.
How was Forward Advantage’s implementation and support?
The project was well organized, and Forward Advantage’s staff were helpful and friendly. The support has been excellent. We always receive quick feedback and resolution to any issues.
What level of training was required for Find-It?
Very little staff training was necessary for Find-It. The illustrated training documentation is very helpful.
Can you comment on ROI potential and the overall value Find-It provides?
Find-It saves hours a week per user. They use the search features to find needed scanned documents that would take an enormous amount of time to locate in MEDITECH without OCR search capability.
Do you have any advice or lessons learned that you would share with other hospitals with regards to this experience?
Our experience has been a very good one and we feel very fortunate to have a wonderful support team.
View Our Solutions
Document Imaging & Scanning Conversion (DISC)
Kershaw Health is just one of many customers to use our migration services.
Founded by local citizens in 1913 as the Camden Hospital, Kershaw Health has always had close ties to the community it serves. Today, it is a comprehensive healthcare system with facilities in Camden, Elgin, Lugoff, Bethune and Kershaw, including the 119-bed Medical Center at Camden, Outpatient Center and Urgent Care at Elgin, West Wateree Medical Complex, Sleep Diagnostics Center, and Physical Therapy at Kershaw.
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