Customer Insights

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EPCS Helps Community Medical Centers Put Patient Safety and Convenience First

Imprivata Confirm ID Implemented by Forward Advantage

Community Medical Centers



Community Medical Centers (CMC) is the largest healthcare service provider in Central California and is known for using innovative technologies to provide exceptional care. CMC uses several Forward Advantage solutions in conjunction with its Epic EMR, including: Communication Director, Imprivata OneSign, and Data Express. These solutions complement each other as part of an overall initiative to improve security, clinical workflow, and patient care. Most recently, CMC deployed Imprivata Confirm ID™ for EPCS to extend this initiative to the electronic prescribing of controlled substances (EPCS).

Sold and implemented by Forward Advantage, Imprivata Confirm ID for EPCS was deployed corporate-wide at CMC. This includes four hospitals, several long-term care facilities, an outpatient facility, and affiliated private and educational medical facilities. Nearly 500 CMC physicians use Imprivata Confirm ID for EPCS, which translates to more than 8,000 electronic signing events per month. The solution complements the use of CPOE by streamlining the electronic ordering and at the same time significantly enhanced convenience and safety for CMC’s patients.

CMC Insights


George Vasquez



Dr. Judi Binderman


Judi Binderman: We wanted to provide a one-stop approach for patients to get the medications they need. Our workflow was split, because non-controlled substances were e-prescribed and controlled substances were paper-based. This resulted in controlled substances not being available upon discharge, loss of scripts, diversion, etc. Imprivata Confirm ID for EPCS allows physicians to do it all in one place and capture better documentation for closer scrutiny of opioids.
George Vasquez: Forward Advantage’s expertise, local support, and our good-standing relationship.
George Vasquez: We have fingerprint readers deployed at high-volume workstations for EPCS-only usage. Most physicians use soft token and passwords for dual authentication.

Judi Binderman: Providers anecdotally tell me it saves time, phone calls, and patient aggravation.

Judi Binderman: Be sure to offer multiple options for two-factor authentication. We used both fingerprint readers AND soft tokens, but did careful analysis of computers most frequently used for regular e-prescribing to direct placement of fingerprint readers.

George Vasquez: Ensuring physician engagement is key.

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