Capella Healthcare Selects Forward Advantage for Single Sign-On Pilot
“During the last four years, we’ve rolled out MEDITECH 6.0 to our hospitals,” says Alan Smith, senior vice president and chief information officer at Capella. “Willamette Valley leaders encouraged us to evaluate the use of single sign-on technology for the MEDITECH deployment because they knew it would have a big impact on physician satisfaction and clinical productivity.”
Round-the-Clock Support from a MEDITECH-Preferred Vendor
After signing with Forward Advantage, the implementation at Willamette took approximately eight weeks. The IT team said they felt supported every step of the process and continue to utilize Forward Advantage. “This was the best project I’ve worked on,” says Diane Farrow, IT director at Willamette Valley. “My team had a call with Forward Advantage a couple times a week during the implementation. At first I was leery wondering if these calls would cost us extra money, but it’s all included and has stayed that way even after the go-live. Our implementation representative was great and went above and beyond for us. He even worked with the night shift to make sure they understood the solution and felt like a part of the project. I wouldn’t have changed a thing.”
Valuable Time Savings for a Variety of Roles
There are a wide variety of single sign-on users at Willamette because its leadership team saw
time-saving potential across multiple roles. The hospital currently has 325 licenses and is close to completing all enrollments. Users include physicians, nurses, RT, PT, Pharmacy, and Imaging along with managers and support staff in those areas. They are benefiting from more efficient, streamlined access to MEDITECH and all other applications that require a password. End users at Willamette previously had to log in and out multiple times throughout the day using up to seven different passwords. Now a single password entered at the start of a shift grants these users access to any of their applications, with a click on each application link. A configurable grace period then goes into effect, during which a user can simply tap his or her badge to a workstation in place of entering a password. “I try to visit each department a couple of times a week to see how things are going,” says Farrow. “Those in Radiology and Short Stay say it saves them as much as 30 minutes per day. As time goes on, I expect to hear similar results from other departments.”It’s very time efficient with few steps, and this gives us the consistency and reliability we needed.”
MEDITECH Roaming Provides Better Workflow and Security
In Demand by Physicians
“Physician satisfaction and productivity have long been the primary drivers for single sign-on,” concludes Mike Knebel, vice president of sales at Forward Advantage. “It’s a powerful tool for adding extra time into their day, and this equates to more time for patient care. That’s what matters most to our customers.”
View Our Solutions
Capella Healthcare is just one of many customers to use single sign-on to save time and improve workflow.
Watch this three-minute video to hear first-hand how single sign-on improves physician satisfaction
Willamette Valley Medical Center shares how single sign-on and virtual roaming enhance physician productivity and satisfaction.