Customer

Insights

Enterprise-Wide Faxing and Report Distribution

Long-Term Customer Upgrades to Communication Director 4.1

Marion General Hospital

  • Marion, IN
  • 110-bed rural hospital
  • MEDITECH EHR
  • Communication Director, Bed Stat, Imprivata OneSign, Imprivata PatientSecure

Challenges

  • Improve provider notifications and efficiency of clinical report delivery
  • Reduce unnecessary calls to ancillary departments
  • Handle provider complaints regarding undelivered reports

Results

  • Seven SmartRoutes automate provider notifications and clinical report delivery
  • More efficient workflows with less phone calls
  • System Activity Monitor easily determines a report’s delivery status
  • 4.1 upgrade provides browser-based benefits and easier management

Since 2003, Marion General Hospital has used Forward Advantage’s Communication Director for enterprise-wide faxing and report distribution from its MEDITECH EHR. Communication Director’s DesktopFax is popular with many of the hospital’s departments for quick, on-demand faxing, while SmartRoute technology automates clinical report distribution according to the recipient’s delivery preference. Regardless of the method, both DesktopFax and SmartRoute are fully auditable via the System Activity Monitor (SAM), so staff can easily verify a report’s delivery status. Marion General uses several Forward Advantage solutions and recently upgraded to Communication Director’s 4.1 browser-based platform. We look forward to working with this valued customer long into the future.

Marion General Hospital Insights

David Carmichael

Clinical Analyst

DC: We rely on Communication Director for the distribution of faxed reports to providers, and SmartRoutes have proven essential for internal clinical notification.

DC: DesktopFax is heavily used by our HIM department to resolve requests for information from a wide variety of customers, including providers, attorneys and regulatory agencies. We have approximately seven SmartRoutes. The main ones are for automatic report distribution from MEDITECH Lab and Pathology. SmartRoutes help us send reports to our providers in a timely fashion, and they work very well with the report distribution routines in MEDITECH. Other SmartRoutes include internal email and fax notifications to departments so they know an order has been placed. We use the email SmartRoute to email a pager, so departments can almost immediately know they have a procedure to be done. This works very well and is used for stat orders when it is critical for the department to respond in a timely fashion.

DC: The new version is much better for us because of the browser-based connectivity. We can manage SAM users and DesktopFax users much better. Our users seem to prefer the new version, but they liked the old version too.

DC: Our email SmartRoutes mainly speak to this need. They help our clinical departments respond to ordered procedures very quickly, and they eliminate a lot of calls to the ancillary departments which always presented problems.

DC: We use SAM at least once a week to troubleshoot and verify that our automated faxing did, in fact, fax the reports it should have. SAM is indispensable when investigating provider complaints about faxed reports.

DC: Forward Advantage’s support team is fantastic, and this has always been the case for us. Every time we call, we are immediately connected with a support specialist, and they are always extremely knowledgeable. If I were rating the support teams of all the vendors we use, there isn’t any doubt that Forward Advantage would be number one on that list.

Communication Director

Enterprise-wide information exchange: all departments, all users, all EHRs!

Imprivata OneSign

Marion General is just one of many customers to use single sign-on to save time and improve workflow.

Customer Success Story

Read how the latest version of Communication Director was improved with feedback from Grand View Health

About Marion General Hospital

Marion General Hospital is a provider of high-quality medical services in rural Grant County. For nearly 120 years, we have gone above and beyond to make our community happier and healthier. With our longstanding roots in the area, we have become the largest local employer. When you come to us for medical assistance, you receive care from friends, neighbors, and family. https://www.mgh.net/

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