Customer Insights

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Improving the Process for Inbound Faxes with RapidFiler and Communication Director

Fauquier Health



Norman Regional Health System (NRHS) uses Imprivata OneSign, sold and implemented by Forward Advantage, to streamline access to end point devices and applications throughout its three campuses and several clinics. Located in South Central Oklahoma, NRHS became a Forward Advantage customer back in 2006 with the purchase of Communication Director for EHR-integrated faxing and clinical report distribution. A history of product satisfaction and outstanding service led NRHS to select Forward Advantage, again, several years later when evaluating single sign-on and VDI solutions. NRHS was last interviewed about their experience with Imprivata OneSign back in 2013, and Forward Advantage has recently followed up to profile the health system’s progress with the solution.

Fauquier Health Insights


Angela Kosko


We look to Forward Advantage for new communication solutions when a need arises. RapidFiler and Communication Director are invaluable to our organization to ensure continuity of care for our patients and communication between the hospital staff and area providers. Our projects with Forward Advantage have all been successful. Their staff is knowledgeable and always available to answer questions or work through a process.
RapidFiler allows us to store faxes in a central place, and each area that uses it can easily transfer faxes between each other. RapidFiler also allows us to easily transfer faxes into MEDITECH. The information passes quickly, so the departments which need information can access it almost immediately in MEDITECH.

Yes, Inbound Faxing was added for RapidFiler, but we were also interested in other options it presented like sending faxes to emails and to folders outside of RapidFiler. If hospitals haven’t considered digital inbound faxing, they should. We’ve removed three mass-multifunction printers and have avoided using countless reams of paper.

We use RapidFiler for orders from our area providers, surgical authorizations in the OR, as well as other required documents like H&Ps. Here are some examples of how our departments are using RapidFiler:
  • Wellness Center – receiving cardio rehab orders
  • Physical Medicine – communication with area providers for PT/OT/ST
  • Case Management – sending and receiving insurance and intake information for patients
  • Materials Management – receiving order confirmations
  • Interventional Radiology and Outpatient Special Procedures – orders (specifically STAT orders sent by area physicians for emergency tests and procedures)
  • Medical Staff Coordination – receiving massive amounts of paperwork associated with vetting doctors.
RapidFiler makes it very easy to upload into our EHR without making copies or scanning being degraded. Our Infusion Center is the latest department to use RapidFiler. We are now working on getting our Pharmacy on RapidFiler.
Departments that have converted from paper faxes to inbound faxing and RapidFiler are saving time and money. It has a big impact on departments that aren’t in a central location. Instead of printing a fax and delivering it or sending it via interoffice mail, we just put it in the file, and they pick it up when they have time. It’s saving time and improving care coordination. For example, Physical Medicine is in three different areas, and they all use the same RapidFiler folder to work together for the patient’s care.

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