Table of Contents
The purpose of this guide is to provide step by step instructions on how to create a user account, log in, access our documents, and create a support case for any problems or issues you may be experiencing related to our products.
First Time Users
If this is your first time accessing our portal, you will need to create a user account. You can do this by clicking the “Login” button at the top right of the home page, and then by clicking the “Sign-Up” link in the following form page.
Portal Home Page
1. Home Tab
3. My Cases
Related Account Cases: If you work with multiple hospitals or companies, you can view all those cases here.
All Account Cases: This list will show you all open and closed cases under your company, including cases owned by your colleagues.
Open Account Cases: This list will show you all open cases under your company, including cases owned by your colleagues.
Closed Account Cases: This list will show all closed cases under your company, including cases owned by your colleagues.
Once you have filtered the list appropriately, you can navigate to a specific case by clicking the Case Number in the list (The 8-digit number in the “Case Number” column).
The Contact Support tab will take you to a form where you can create a new case. On the form, you can set the priority of the case, Subject, Regarding Server, Product, and Description of the Problem. You can also attach any screen shots or images that may be useful for our service representatives.
For after hours support, there are phone numbers you can call towards the bottom of this page related to our various product offerings.
If you access the portal at a later time, you can view the case you just created by clicking the “My Cases” tab and selecting the “My Cases” drop down. The most recent case will be at the top of the list.
My Profile: You can view your personal information on this page.
My Settings: If you wish to make any changes to how you receive notifications, need to change your email or password, or change the visibility of some of your personal information, you can configure those changes here.
My Account: Here, you can view information about your company.
Contact Support: This will take you to the Create a Case page.
Logout: This will log you out. It is recommended that you log out at the end of your session.
If you have any issues, concerns, or need additional clarification, please reach out to your Forward Advantage Service Representative, and we will be happy to help.