top of page

Communication Director

Integrated faxing and intelligent report distribution

Communication Director works with nearly every organization's system and offers several options for traditional fax, cloud-based faxing, or a combination of both..
Communication Director works with nearly every organization's system and offers several options for traditional fax, cloud-based faxing, or a combination of both..

One solution to fit your unique requirements

Both clinical and non-clinical staff will benefit from high-volume report/fax distribution, electronic desktop faxing, inbound fax management and a wide variety of delivery options.

Communication Director enables faxing and information distribution workflows from most EHRs, MFPs, email clients, clinical applications, and back-office systems so you only need to maintain one solution. With the option of traditional fax, FoIP, cloud-based faxing or a combination, Communication Director is a powerful, highly flexible solution that can be customized to accommodate the right delivery methods for you and your recipients.

Windows Applications

Fax from any Windows Application using the Communication Director DesktopFax application. It’s as easy as selecting the print command and Communication Director from the list of available printers. Users can choose a recipient from a preconfigured personal phonebook or phonebooks shared with co-workers.

Email-to-Fax/Fax-to-Email

Communication Director can send faxes from Microsoft Outlook®, Google Gmail and most IMAP/POP3 email systems. Faxes can also be received as attachments in email.

EHR Integration

Fax directly from MEDITECH or Epic with fax status sent back to the EHR.

Paperless Desktop Faxing

Communication Director eliminates the need to manually print and fax. Simply fax directly from your EHR/EMR, email client or Windows® application – take your pick.


Communication Director provides an audit trail for all faxes and deliveries in the System Activity Monitor (SAM).

From email, window applications and EHR/EMR

Available now!

Explore our latest version

Communication Director 4.2 is here! Explore exciting, new functionality for better workflows and more streamlined communications both inside and outside your organization - including new modules for faxing from MFPs and email clients.

Woman smiling at computer
Person using laptop to access folders and files

Intelligent, automated report and fax distribution

Communication Director utilizes SmartRoute Technology to extract key information from a report and automatically determine if, how, and when the report should be delivered based on the unique requirements of your recipients. Take advantage of automation:​

  • Communication Director automatically receives information in many formats such as PostScript, readable PDF, FCL, PCL and more

  • Accommodate your recipients’ preferences with a wide-range of optional delivery modules

  • Physicians will benefit from the ability to decide which PHI or reports they want to receive – unlike the “all or nothing” capabilities of some EHRs

MEDITECH logo in gray
Sunquest logo in gray
Elekta logo in gray
Allscripts logo in gray
Epic logo in gray
Philips Logo in Gray
McKesson logo in gray

Extensive connectivity & compatibility

As a leading healthcare faxing and information exchange software, Communication Director works with systems like:

Network Print Module

Delivers reports to network printers.

Email Module

Deliver reports to recipients via email.

Direct Module

Sends information by Direct messaging standards.

DeliveryPlus

Flexible, automated internal and downtime report distribution.

Email-to-Fax from MFPs

Quickly fax from almost any multifunction printer/device (MFP/MFD).

Email-to-Fax from Email Clients

Send faxes from email clients like Microsoft Outlook, Google Gmail, and most POP3 or IMAP mailboxes.

Cloudfax Connector

Provides optional cloud-based fax transmissions for Communication Director.

File PickUp Module

Automatically send PDF files containing images and/or graphic files and reports.

File Transfer Module

Transmit report files across your network via File Transfer Protocol (FTP), secure FTP, SFTP, or the network file copy mechanism.

Inbound Fax Management

Electronically distribute incoming faxes to the correct recipients. No need to manage a separate system for inbound faxing.

SmartAlert

SmartAlert can notify you of critical issues based on your unique criteria.

Customizable Features

Communication Director is customizable to meet your unique needs. Add on any of the optional modules to make Communication Director the only system you’ll need for faxing, report distribution and downtime reporting.

Coworkers analyzing a data chart

Built-in auditing and tracking

Fast access to system data is essential for any healthcare organization. Communication Director includes built-in analytics, dashboards and audit capabilities in a browser-based format for easy access to the data you need.

with System Activity Monitor (SAM)

Option to add SmartAlert module for around-the-clock monitoring

Analyze volume activity and data

Dashboards offer quick visualization and fast analytic

Automated failure notifications can be sent to a printer or email address

Easily manage requests for alternate delivery methods by redirecting transactions to any available delivery module

Troubleshoot, view, and monitor activity from any workstation

Resources

Load more resources

Let's work together

Forward Advantage listens to its customers and develops solutions and services to address healthcare's unique workflow challenges. Talk to our experts today!

bottom of page