Hammond Henry Hospital, located in Geneseo, Illinois, is a trusted healthcare provider offering a wide range of services, from emergency care to outpatient therapy. With a commitment to innovation and patient-centered care, the hospital continually seeks solutions that improve operational efficiency and staff experience.
Amanda Rusk, IT Systems Support Specialist at Hammond Henry, plays a key role in ensuring that technology supports clinical workflows. When roaming users struggled to access shared folders on kiosk devices, Amanda turned to Forward Advantage and Imprivata Enterprise Access (formerly Imprivata OneSign) for help. The result? A secure, seamless login experience that keeps staff productive and PHI protected.
Read the Q&A with Amanda below for details.
Hammond Hendry Hospital Customer Insights
with Amanda Rusk, IT Systems Support Specialist
Q: What challenge were you facing before implementing with solution with Imprivata Enterprise Access?
We were struggling to give our users access to their shared folders while using kiosk devices. It was a real pain point, especially for our roaming staff who needed quick, secure access across departments.
Q: How did Forward Advantage help solve this issue?
Once I was able to focus on the problem, Forward Advantage worked closely with me to develop a solution. We started the process in April 2025, but due to other priorities, it wasn’t until September that we really dug in. Their team was incredibly helpful and responsive.
Q: What does your workflow look like now?
It’s smooth and secure. Roaming users can now access their shared folders on kiosk devices without any hassle. When a user badges out, the share link breaks automatically. When the next user badges in, it relinks to their folder. It’s seamless and keeps everything secure.
Q: Were there any standout features or unexpected wins?
Honestly, the solution itself came from a community forum post by another Forward Advantage customer. That was a game-changer. It showed us that we weren’t alone in this challenge—and that the answer was already out there.
Q: How has this impacted your organization?
It’s made a big difference. Our users can now access their files even when they’re reassigned to a new department with a kiosk device. It’s improved flexibility and reduced frustration across the board.
Q: Any advice for other hospitals facing similar challenges?
Don’t reinvent the wheel and check the community forums. Someone else has probably faced the same issue and found a solution. Other customers, especially those who have used the same solutions and share about it, are a great resource.
Ready to improve access and security?
Learn more about how Imprivata Enterprise Access Management (Formerly Imprivata OneSign) sold and implemented by Forward Advantage can streamline workflows, enhance security, and empower your staff—just like it did for Hammond Henry Hospital.
