Automation
Automate high volume faxing departments like lab, radiology, medical records, pharmacy and more.
Compatibilty
Works with EHRs and department systems: TruBridge, MedHost, Cerner, Azalea, MEDITECH, Epic, June Health and 50+ systems
Purpose built for healthcare
Over 30+ years of experience in healthcare and supporting customers make Forward Advantage + Communication Director a top choice.
HOW IT WORKS
From Report to Provider. Without the Manual Work.
Communication Director's SmartRoute technology handles outbound fax delivery automatically, from the moment a result or report is ready to the moment it reaches the destination.
Documents arrive from your EHR or department system
Faxes and documents enter a centralized queue directly from your lab, radiology, medical records, or other systems. No manual faxing.
SmartRoute identifies and routes automatically
SmartRoute logic understands the document details and routes it to the appropriate provider or destination based on rules your team configures.
Results reach providers without staff intervention
Lab results go to ordering physicians. Radiology reports go to specialists. Referrals reach care coordinators. No one on staff initiates each individual fax.
Every transmission is logged and auditable
All outbound fax activity is tracked and documented, giving your team a clear record of what was sent, when, and to whom.
Hospitals Like Yours Have Already Made the Switch
Save Time with SmartRoutses
Critical access and rural hospitals across the country rely on Communication Director to automate outbound report delivery from their highest-volume departments.
Here's what two of them experienced.
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Manhattan Surgical Hospital — Manhattan, KS
Eliminated a hybrid, non-integrated fax environment and replaced it with fully automated outbound workflows — redirecting staff FTEs and removing thousands of dollars per month in third-party licensing costs.
Lower Umpqua Hospital - Reedsport, OR
A rural Critical Access Hospital that moved from time-consuming, staff-driven faxing to fully automated outbound delivery across lab, radiology, and provider documentation workflows.
Customer Sucess
Manhattan Surgical Hospital — Manhattan, KS
Eliminated a hybrid, non-integrated fax environment and replaced it with fully automated outbound workflows — redirecting staff FTEs and removing thousands of dollars per month in third-party licensing costs.
Lower Umpqua Hospital - Reedsport, OR
A rural Critical Access Hospital that moved from time-consuming, staff-driven faxing to fully automated outbound delivery across lab, radiology, and provider documentation workflows.
Customer Sucess
90% of the burdensome steps and workarounds in our previous workflow have been eliminated.
Joe DeSimone, CIO
Manhatttan Surgical Hosptial
Frequently Asked Questions
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