Customer Insights

Eastern Health Takes on Massive Single Sign-On Initiative with Forward Advantage

Eastern Health
- Newfoundland and Labrador
- Integrated health organization
- Multiple Systems

Challenges
- Password management
- Password security
- Creating more time for patient care

Results
- Faster access to clinical applications
- Improved Security
- Reduced Help Desk calls
Their Challenge: Access Management and Security
With such a large number of clinicians and staff using a wide variety of clinical applications, password management quickly became a key issue at Eastern Health. Busy clinicians are continually in and out of workstations during a shift, and lengthy log-on processes take up valuable time that could otherwise be spent with patients. Compounding this issue, clinicians are typically tasked with remembering multiple, complex passwords. This creates a security risk, because passwords are often written down and left in nondiscrete locations. “Our password policy was a top complaint from administrative and clinical staff, even our IT staff,” says Ron Johnson, Chief Technology Officer at Eastern Health. “It can be quite a challenge to remember multiple passwords that are all mixed characters and numbers, especially when you factor in the change frequency.”
The Solution: Single Sign-On with Badge Readers
“The solution has already cut down on the amount of calls to our Help Desk for password resets and has made it a lot easier to correct any issues.”
Keith Keough
Project Manager at Eastern Health
Why Imprivata and Forward Advantage?
“Eastern Health has established clear objectives to enhance system access for the clinician and to increase technology adoption,” says Mike Knebel, Vice President of Sales at Forward Advantage. “In an organization the size of Eastern Health, the benefits to their physicians and the care delivery process could be substantial. We appreciate the opportunity to participate in this change, and we look forward to tracking their progress.”
View Our Solutions

Imprivata OneSign
Eastern Health is just one of many customers to use single sign-on to save time and improve workflow.

OneSign Video
Watch this three-minute video to hear first-hand how single sign-on improves physician satisfaction
Learn More