Improving Clinician Satisfaction and EMR Adoption at Norman Regional
Norman Regional Health System
A Popular Implementation: Single Sign-On and VMware View
“We were doing one-on-ones during enrollment,” says Kent Endersby, physician liaison at Norman Regional. “Staff received training while they were getting enrolled in the system, because it doesn’t take more than 20 minutes to learn how to use the system according to what they needed to do.”
Norman Regional deployed single sign-on together with VMware View on existing Workstations on Wheels (WOWs) and on new, all-in-one, virtual devices by Samsung. VMware View allows the staff at Norman Regional to take advantage of roaming capabilities, because they can suspend a session on one workstation and pick up exactly where they left off on another. “Forward Advantage is a reseller/integrator partner of VMware View, so we were pleased to help the team at Norman Regional configure and optimize the Samsung devices and VMware View for single sign-on to work effectively in their clinical areas,” says Lee Howard, vice president of client services at Forward Advantage. The deployment of both single sign-on and VMware View was seen as such a success by the hospital’s staff that they had physicians and departments requesting it. “When word got out on how smoothly the implementation was going, we got a lot of compliments from physicians that we wouldn’t normally have,” says Randy Hart, manager of application support at Norman Regional.
Ease of Use with One Password and Roaming Sessions
Single sign-on is currently configured to provide streamlined access to 50 of Norman Regional’s applications. To log on, a clinician simply taps his or her badge to an endpoint, which fills in the user name. After entering a PIN, the clinician can then automatically access any of their applications configured for single sign-on. Re-tapping a badge to an existing workstation will log the clinician out, or a logout can occur after a predetermined amount of inactivity. “The virtual machines are very popular with our hospitalists who typically manage several patients in a unit,” says Brown.
Meeting HIPAA Security Measures and Meaningful Use
Norman Regional is pushing forward with Meaningful Use, which means bringing up a lot of new systems and implementing new process changes. Some of these changes include electronic medication ordering and reconciliation, along with online documentation and patient discharges. Knowing that they’d be asking more of their doctors was another key motivator for implementing single sign-on. “It puts us in a position to say that we’re working on items that they’ve presented to us before asking them to do a little bit more,” continues Brown. “We value the existing relationship that we have with Norman Regional,” concludes Howard. “To maintain strong client relations, we believe in providing solutions that enhance the relationship between the hospital and its physicians. Working with Norman Regional on their single sign-on deployment allowed us to do exactly that, because it has a far-reaching and long-term impact.”
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Norman Regional Health System (NRHS), in Norman, Oklahoma, is a multi-campus system that serves healthcare needs throughout south central Oklahoma. NRHS is operated by Norman Regional Hospital Authority, a public trust, which serves the public interests and functions as a political subdivision of the State of Oklahoma. The flagship acute-care facility on the Porter Avenue Campus is licensed for 324 beds and offers a full range of services. The HealthPlex campus, also in Norman, is licensed for 136 beds and features an accredited Chest Pain Center, Cardiovascular Services, Spine and Orthopedic Surgery, and Women’s and Children’s Services. The Norman Regional Moore Campus offers a free-standing emergency room, outpatient diagnostics, physical therapy and physician offices in the south Oklahoma City area.