Our latest platform, partner, and event updates
Updated: Aug 27
New solutions, new partner updates, and upcoming events where you can meet with our team.
Between a new cloud-native platform, updates from our partner network, and ongoing investment in solutions & services that reduce manual tasks, there's a lot happening aimed at one goal: giving your team more time back. Take a closer look at what's new!
Table of contents:
Now available: Document Workflow Platform
Fax sorting and filing shouldn't stand between your team and patient care. Document Workflow Platform is here to change that.
Our new cloud-native solution orchestrates smarter, more connected document workflows for healthcare organizations, starting with streamlined inbound fax filing straight to the MEDITECH patient chart. It's built on our proven RapidFiler technology, now reimagined for the cloud, with a modern UI and built-in PDF editing tools.
With Document Workflow Platform, your team can:
Edit, annotate, store, and work documents all in one central location
File faster and more accurately with purpose-built editing tools
Access centralized cloud storage for standing orders, incomplete orders, and more
Simplify deployment and reduce IT overhead
And this is just the first workflow. More are on the way.
Ready to see it in action? Schedule a demo and discover what Document Workflow Platform can do for your inbound fax process.
New version: Communication Director 4.3
Your fax workflow just got faster. Communication Director 4.3 is now available, with enhancements built directly from customer feedback.
Here's what's new:
DesktopFax Drag & Drop for file import with fewer steps and faster sends
Simultaneous faxing for cloud faxing. Built for high-volume recipients like insurance payers and pharmacy partners, facilities sending multiple faxes to the same recipient simultaneously
Microsoft Word & Excel support for Email-to-Fax from your email client
Clearer delivery tracking in SAM, with two new columns,”. Document Pages and Delivered Pages, for a more accurate picture at a glance
Windows Server 2025 and SQL Server 2025 support keep your infrastructure stays modern and supported
Every enhancement in 4.3 is designed to save your team steps and give you clearer visibility into every fax that goes out.
Curious what 4.3 can do for your team? Learn more or reach out to your account rep for a demo or quote.
Expanded managed services for identity & access management
You invested in Single Sign On or other solutions to secure access and streamline clinical workflows. But if you're like most healthcare IT leaders, competing priorities and staffing challenges can keep that investment from delivering its full potential.
Sound familiar?
A small IT team stretched across too many projects
Lost expertise when key staff moved on
Imprivata, SailPoint, or other solutions running below their potential
Configurations that need a second look
No time for upgrades or proactive management
Underutilized technology means your team works harder than it should, and the ROI you expected stays out of reach.
At King's Daughters Medical Center, their Director of Information Systems put it this way: "It's hard to overstate the importance of Imprivata Enterprise Access Management (SSO) in a clinical environment…Forward Advantage had the best overall vision for the project and made sure we hit all of our marks and timelines."
Forward Advantage is a certified provider of managed services for both Imprivata and SailPoint. Our team can help you close the gap between what you bought and what it's actually delivering.
Ready to unlock your investment's full potential? Discuss your project with our team. No obligation, just insights.
Partner updates & news
Stay up to date on Imprivata: the latest innovations in healthcare identity security
As a certified service provider and reseller of Imprivata solutions, Forward Advantage stays closely aligned with Imprivata's development roadmap so we can help you plan ahead, adopt the right tools, and get the most from your investment.
Imprivata has rolled out a significant set of new features and innovations across its platform, and they reflect what healthcare organizations have been asking for: less friction for clinicians, stronger identity security, and a more unified way to manage access across the care continuum.
What's new includes:
Passwordless workflows and stronger identity security
Adaptive authentication with identity threat detection and response
Mobile access enhancements
Advances in patient identification and verification
Unified privileged access management
AI-driven identity management
Want to see how these innovations fit your environment? Visit our Imprivata Access Management page or reach out to your sales representative to learn more.
NOTE: Imprivata will support the Enterprise Access Management (EAM) G4 appliance through September 30, 2027. The next-generation G5 appliance is planned for release with EAM 26.3 in October 2026.
Customers should begin planning the migration to G5 before the G4 end-of-life date. Reach out to your sales representative today to schedule your upgrade.
Introducing IGEL partnership
Forward Advantage is a certified reseller and implementer for IGEL Endpoint Management solutions.
We've partnered with IGEL to bring healthcare organizations a better way to manage endpoints, reducing IT workload and improving operational efficiency across the board.
With IGEL's Universal Management Suite, your team can:
Streamline updates and configurations across all devices
Ensure consistent performance and high availability
Extend the life of existing hardware to reduce costs
Whether you're supporting virtual desktops, cloud workspaces, or hybrid environments, IGEL helps you do more with less.
Learn more: Visit our IGEL Solutions page
SailPoint introduces agentic fabric
AI agents are no longer a future concern — they're already operating inside healthcare IT environments, spinning up new agents, accessing sensitive systems, and acting at machine speed. The real question isn't whether you have AI agents. It's whether you know what they're doing.
SailPoint's new Agentic Fabric extends enterprise identity governance beyond humans and machines to cover every AI agent in your environment, including third-party and shadow AI agents your team never approved.
Here's what it brings to your security team:
Discover — Surface every AI agent across cloud, on-prem, and embedded systems, including agents that bypassed IT approval. You can't govern what you can't see.
Govern — Map every agent to a human owner, apply lifecycle controls, and enforce access policies, so accountability is always clear.
Control Agent Spawning — Put guardrails around agents that create other agents, restricting what they can access and touch at the identity level.
Protect in Real Time — Enforce least-privilege access with dynamic credentialing, behavioral monitoring, and automated threat response.
Most organizations already have AI agents deployed, but fewer than half have any governance policy in place. Every ungoverned agent is an unmanaged identity — and an unmanaged identity is an open door.
Want to learn more? Visit our SailPoint page for a closer look at Agentic Fabric.
Upcoming events
Come visit us at these upcoming events:
MEDITECH LIVE — Sept 29–Oct 1, Foxborough, MA — Learn more
MEDITECH Users Network (MUN)— Oct 7–8, Liverpool, England — Learn more
