Communication Director

Integrated Faxing and Customized Report Distribution

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One System to Fit Your Unique Requirements

Both clinical and non-clinical staff will benefit from high-volume report/fax distribution, electronic desktop faxing, inbound fax management and a wide variety of delivery options. Communication Director integrates with most EHRs, clinical applications and back office systems so you only need to maintain one faxing system – that you can customize to fit your unique requirements.

Electronic Desktop Faxing

Eliminates the need to manually print and fax! Simply send faxes directly from your EHR/EMR or any program that uses windows printing. Communication Director DesktopFax allows for shared phone books and cover pages to ensure your staff can fax to the correct recipients on demand. Plus, you get the added benefit of an audit trail in our System Activity Monitor.

Electronic Desktop Faxing

Eliminates the need to manually print and fax! Simply send faxes directly from your EHR/EMR or any program that uses windows printing. Communication Director DesktopFax allows for shared phone books and cover pages to assure your staff is able to fax to the correct recipients on demand. Plus, you get the added benefit of an audit trail in our System Activity Monitor.

Intelligent, Automated Report and Fax Distribution

Communication Director utilizes SmartRoute Technology to extract key information from a report and automatically determine if, how and when the report should be delivered based on the unique requirements of your recipients. Take advantage of automation:
  • Communication Director automatically receives information in many formats such as post-script, readable PDF, FCL, PCL and more
  • Accommodate your recipients’ preferences with a wide-range of optional delivery modules
  • Physicians will benefit from the ability to decide which PHI or reports they want to receive – unlike the “all or nothing” capabilities of some EHRs

Built-In Auditing and Tracking

with our System Activity Monitor (SAM)

Fast access to system data is essential for any healthcare organization. Communication Director includes built-in analytics, dashboards and audit capabilities in a browser-based format for easy access to the data you need.
  • Troubleshoot, view, and monitor activity from any workstation
  • Easily manage requests for alternate delivery methods by redirecting transactions to any available delivery module
  • Automated failure notifications can be sent to a printer or email address
  • Dashboards offer quick visualization and fast analytics
  • Analyze volume activity and data
  • Option to add SmartAlert module for around-the-clock monitoring

Extensive Connectivity and Compatibility

As a leading healthcare faxing and information exchange software, Communication Director works with systems like:

Customizable Features

For more than twenty years, Forward Advantage has continued to develop new modules and technologies, ensuring Communication Director is customizable to meet unique customer needs. Add on any of the additional modules to make Communication Director your one-stop-system for distributing information.

Network Print Module

Delivers reports to network printers.

File Transfer Module

Transmit report files across your network via File Transfer Protocol (FTP), secure FTP, or the network file copy mechanism.
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Email Module

Deliver reports to recipients via email.

Direct Module

Send information by Direct messaging standards.

Secure Texting and Messaging Connectors

Deliver EHR-generated information to mobile devices securely and automatically.

Inbound Fax Management

Electronically distribute incoming faxes to the correct recipients. No need to maintain physical fax machines or manage a separate system for inbound faxing.
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File Pick-Up

Automatically send PDF files containing images and/or graphic files and reports.
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Intelligent Alerting

Receive real-time notifications of critical issues.
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Resources

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Learn about File Pick-Up: A Communication Director Module
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Automatically Distribute Secure Mobile Message with Communication Director
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Using Automation to Improve Workflow with Communication Director
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Introducing the Imprivata Cortext Connector for Communication Director: Discover EHR-Integrated Secure Messaging!
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Our Customers Love Communication Director. Hear What They are Saying.

Let's Work Together

Forward Advantage listens to its customers and develops solutions and services to address healthcare’s unique workflow challenges. Talk to our experts!

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Forward Advantage has partnered with Imprivata®, the leading single sign-on and advanced authentication platform, to help state and local governments successfully deploy Imprivata OneSign.

  • Supports ALL CJIS-approved authentication methods, including: biometrics, proximity cards, smart cards, and OTP tokens
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  • Secures access to NetMotion® using CJIS-approved authentication methods
  • Saves time and minimizes officer disruption by requiring two-factor authentication only
  • 24/7 Self-service password reset automates password management and reduces burden on IT

Take advantage with our expert-level technicians and preferred pricing!