Catawba Valley Health System Shares Tips for Success
Multi-Solution Strategy Streamlines Care and Saves Time, Paper, and Money
- RapidFiler for streamlining the loading of inbound documents to the MEDITECH eChart
- Find-It for advanced, OCR searching of Business Office documents
- BedStat for real-time bed status updates (integrated with MEDITECH’s Bed Board)
- Document Imaging and Scanning Conversion (DISC) for legacy documents
- Historical Archive Viewer
Catawba Valley Insights
Describe CVHS’s relationship with Forward Advantage.
Describe the organizational benefits that Forward Advantage solutions provide.
Our Business Services department uses Find-it to locate scanned documents that would otherwise be extremely difficult to find. We just finished implementing the first phase of RapidFiler and are looking forward to leaner workflows in our Health Information Management department.
How is Communication Director set up at CVHS?
We have inbound and outbound faxing. We also use File Copy and SMTP Email. We use DesktopFax and SmartRoutes for automated faxing. DesktopFax cuts paper usage and eliminates the need for a fax machine. We have four SmartRoutes in use. We use one of the SmartRoutes to create alerts from orders. We send a patient order to a virtual printer, and the printer sends the order to a SmartRoute. The SmartRoute then converts the order to an email on a mobile device that our clinicians can monitor as they are on the move. This eliminates the need to log into MEDITECH or wait for paper requisitions. It is very beneficial for employees who are on the move but need to know what their next order is. We also use a SmartRoute to send purchase orders through MEDITECH to our vendors. This saves valuable time for our Supply Chain department.
What are some additional benefits of Communication Director?
We have eliminated paper faxing in several areas in the hospital by using Inbound Faxing and File Copy to network folders. Referrals are received much faster and we’re wasting less paper and time.
How has the System Activity Monitor has been useful?
The System Activity Monitor is useful when investigating complaints of providers not getting results. We can find exactly when the results were sent and to which fax number. It is also useful for monitoring and resolving “unknown” fax recipients as well as failed faxes.
Are there any unique challenges at your site that Communication Director addresses?
Providers from other facilities used to have to log in to retrieve AS-OBGYN superbills, but now these are auto-faxed to them. Inbound faxing with File Copy benefits the entire hospital by getting data into MEDITECH faster.
Has CVHS documented ROI from any of our solutions?
We have also documented lean processes due to our MEDITECH Bed Board implementation. We have better patient flow from our Emergency Department to inpatient beds and have reduced phone calls to our staff. We couldn’t use the Bed Board if it wasn’t being updated by Forward Advantage’s Bed Stat.
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Document Imaging & Scanning Conversion (DISC)
CVHS is just one of many customers to use our migration services.
As the region’s largest not-for-profit community hospital, Catawba Valley Health System exists to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare for all who need it – regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.