America’s Best Hospitals Use Communication Director for Efficient and Affordable Report Delivery
Report Delivery that’s Efficient and Cost Effective
Prior to Communication Director, all reports at Sarasota Memorial were printed and mailed or delivered by a local company. This was a challenge because of the large quantity of reports produced on a daily basis, mostly from the hospital’s Laboratory department. “Since implementing Communication Director, we can now fax information in a timely manner without having to rely on a delivery truck,” says Beard. “We’re also spending less on paper, ink, and electricity. It’s estimated that in the Lab alone, we’re saving at least a million sheets of paper a year.”
A Configurable System that Works with Any Third-Party Application
Reports are delivered at Sarasota Memorial using both SmartRoute and DesktopFax to meet the needs of a variety of departments and end users. Departments with a smaller output, such as Endoscopy and Home Health Care, find that DesktopFax meets their needs. Those with a higher report volume benefit from SmartRoute’s automation. For example, Sarasota Memorial’s Radiology department sends approximately 1500 faxes a day ranging from two to five pages per fax. To streamline this process, a SmartRoute is configured to automatically send Radiology reports after they are electronically signed. The applications at Sarasota Memorial that are set up with a SmartRoute include: Syngo by Siemens, MEDITECH’s Laboratory application, Allscript’s Sunrise Clinical Manager (SCM) Electronic Medical Record, PeopleSoft by Oracle, and Allscript’s AM/PFM Patient Management and Billing application. “I have yet to see an application that couldn’t work with Communication Director,” says Beard.
The System Activity Monitor and SmartAlert
Forward Advantage’s SmartAlert solution was recently added to alert the system administrator of any performance issues. Alerts are received via e-mail and are so efficient that issues are typically resolved before end users are aware of a problem. The application can reside on any workstation or server and is configurable to alert according to a variety of parameters, such as changes in report input or output volumes.
A True Return on Investment
“Sarasota Memorial has been a valued customer for many years,” concludes Lee Howard, vice president of client services at Forward Advantage. “We’re pleased that our solution was able to help the hospital in this valuable way, and we look forward to working with them on their future initiatives, such as expanding Communication Director to include inbound faxing across their organization.”
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Communication Director 4
Communication Director 4 platform combines the reliability and functionality you love with increased usability.